Terms of service
The agreement between SessionHQ and the studios and members who use it.
Last updated: 2026-09-19.About us
SessionHQ is operated by Zack Design (ABN 11 405 255 456), 39 Kent Road, Mascot NSW 2020, Australia. In these Terms, “SessionHQ”, “we”, “us”, and “our” refer to Zack Design. “You” refers to the studio operator or individual using the service.
1. Acceptance
By creating a SessionHQ account, or using any tenant operated on SessionHQ, you agree to these Terms.
2. Service description
SessionHQ provides a multi-tenant check-in, pass management, and payment platform for class-based businesses (studios, gyms, schools). Features include PIN / NFC / QR check-ins, pass issuance, attendance reporting, and card payment processing via Square.
3. Accounts
You must provide accurate registration information. Keep your password secure and notify us of unauthorised access. You are responsible for activity performed under your account.
4. Acceptable use
See the Acceptable Use Policy.
5. Payments
Card payments are processed by Square Australia Pty Ltd. Your card details are submitted directly to Square and are subject to Square's own terms and privacy policy. SessionHQ never sees or stores raw card numbers.
All SessionHQ subscription prices are in Australian Dollars and include GST unless stated otherwise. Chargebacks, disputes, and refund mechanics for card payments are handled through Square in accordance with their terms.
6. Subscription, billing & cancellation
Subscriptions are billed monthly in advance. You may cancel at any time from your account settings or by contacting us. Cancellations take effect at the end of the current billing period; no pro-rata refunds are provided for unused time in a billing period, except where required by law (including the Australian Consumer Law).
6.1 Price changes
We may change our subscription fees or introduce new plans. We will give you at least 30 days' written notice (by email to your account owner) before any change to the fee for your current plan. The new fee applies from your first renewal after the notice period ends. If you do not accept the change, you may cancel before that renewal; continuing to use SessionHQ after it constitutes acceptance.
6.2 Locked-in pricing
Where we describe a price as “locked in”, that price applies to the plan you subscribed to for as long as your subscription remains continuously active. It ends if you cancel, your subscription lapses for non-payment, or you move to a different plan; re-subscribing or changing plan is at our then-current pricing. A locked-in price locks the price, not the feature set: we may add features that are only available on newer plans. If we retire a plan with a locked-in price we will give you at least 90 days' notice and move you to the closest current plan at no more than your locked-in price for the first 12 months after the move.
7. Data
Your data handling is governed by the Privacy Policy. For business-to-business processing arrangements, a Data Processing Agreement is available on request.
8. Termination
Either party may terminate for material breach with reasonable notice. On termination, you may export your data as described in the Privacy Policy. Financial records and audit logs are retained per legal obligation (typically 7–10 years).
9. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law or any other applicable consumer-protection legislation. Where those rights apply, any limitation on our liability in clause 10 operates only to the extent permitted by law.
10. Liability
Subject to clause 9, SessionHQ is provided “as is”. To the maximum extent permitted by law, our aggregate liability to you is capped at the total fees paid by you for the service in the 12 months preceding the event giving rise to the claim.
11. Governing law & jurisdiction
These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.
12. Changes
We may update these Terms; continued use after notice constitutes acceptance. We will provide reasonable advance notice of material changes.